The business world is facing some realities which bring about compelling reasons to outsource a part of their operations:
Focus on core operations
The need of the hour is to focus on core operations and strategic issues (rather than on routine and humdrum activities) to add maximum value to the organisation at all given times.
To adapt to the changing business environment
It becomes imperative that the businesses adapt themselves to face the challenge of the changing business environment (like 24/7 working) and take advantage of the ever-growing opportunities in the era of globalization.
To improve service quality and productivity
The need to improve service quality and efficiency is forevermore in the competitive environment wherein outsourcing helps to reduce response time, deploy solutions faster and improve system availability.
Need to reduce costs
There is an increasing pressure on organizations across industries to cut costs wherever and whenever possible.
Attracting and retaining talent has become an expensive and time consuming exercise.
Emergence of high bandwidth telecom networks making offshore processing viable